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• Sign out of all netflix accounts how to#

However, the supervisor told me, there was one recourse available: Netflix could cancel the account. She also told me that since I couldn’t confirm the debit card number they had on file, and they had no proof that the way I had been paying them really was the way I had been paying them, Netflix couldn’t - or wouldn’t - restore my account. The second woman informed me that my case had been “escalated,” which sounds a lot more important than it really is. The woman on the telephone said there was nothing she could do to restore my account. To me, this was just more evidence that my account had been hacked, and that Netflix should have believed that I was who I claimed to be and it would have been great for them to just do something - anything! - that could cut off this Venezuelan hacker and get me back to watching “Monty Python’s Flying Circus” reruns.īut it was to no avail. Upon hearing this, I began searching for the nearest door to slam my head into. The customer service agent said she couldn’t tell me the account number, but she did say that the number they did have on file had been in use since April 2017. “Well, what account DO you have on file, if it’s not the one you have been pulling $10.99 a month out of?” I nearly shouted back. “Unless you can verify the account we have on file, I can’t do anything about re-setting your account.” We have no record of you ever using that account for a payment,” she said. I explained to her that Netflix had indeed been charging the account number I had given her. Sure enough, a payment to Netflix for $10.99 was recorded Dec.

So, upon being told that the method I had been using to pay Netflix every month wasn’t even recognized by the company’s billing operations, I swung into action and brought up my bank account online. I knew I hadn’t been getting Netflix for free. “In fact, we don’t have any record of that number ever being used for payment.” “I’m sorry, but we don’t have that number on file,” she said. This is how I pay you guys every month,” I replied. That’s not the number we have,” the customer service agent said. My wife’s, my kids’ and my 78-year-old mom’s profiles all were gone. And on the profile page, mine was the only one there. The part of the screen where App Settings, Privacy, Help and Sign Out are located was now in Spanish. While all this was going on, I called up Netflix on my iPad. All she needed were the last eight digits of the debit card affiliated with my Netflix account to confirm things. I told her who I was, explained the emails I had just received and said I’d like it if she could help resolve this matter and get my account back on track. Soon after the third email, I had someone from Netflix’s customer service department on the phone.

Sign out of all netflix accounts how to#

Netflix’s response to my hacking situation said a lot about its security methods - and its philosophy about how to help a consumer who has just had the access to one of their major media sources upended. With Netflix having 139.3 million paid subscribers, many of whom set up profiles for their immediate family members and share their passwords with others outside the home, it should come as no surprise that accounts are hacked once in a while.īut when it happens to you, that’s all that matters.

I’m not ignorant about these sort of things. Thus began an adventure into the world of what happens when your Netflix account is hacked, and what can and can’t be done about it. Netflix account hacked: A customer's frustrating experience Close Menu